Booking Terms and conditions

Zermatt Holidays Groenenboom GmbH (the Company) act on behalf of the Owner/s of the holiday accommodation (the Property Owner) for the purposes of online financial booking transactions. Accordingly, any contract made is between the person making the booking (the Holiday Guest) and the Company. A contract will be entered into by the holiday guest and the Company.

Bookings are only available in relation to Accommodation and do not include any flights, transport or transfers to the property. Accordingly, any contract is made between the person making the booking (the Holiday Guest) and the Company. A contract will be entered into on the receipt of a written booking confirmation from the holiday guest to the Company. The Company provides the Holiday Guest with a point of contact during their stay at the Accommodation.

Payment conditions: To secure the booking, the deposit of 30% needs to be made within 10 working days of receipt of the confirmation. The remaining 70% of the booking fee must be received 56 days prior to arrival. For bookings made within 56 days of the arrival date, the amount must be paid in full within 10 days receipt of the booking confirmation.

Cancellation by you: Any cancellation will come into effect the day written notice is received by the company and will be refunded (if necessary) as shown in the table below. Recorded delivery is strongly recommended.

The following cancellation policy applies for all bookings taking place between 9 October 2020 and 31 October 2021:

Days before arrival:                            % of full booking price refunded:
More than 30 days                             100%
30-14 days                                           50%
14-0 days                                               0%

We are aware that the current COVID-19 situation can change rapidly, therefore we are making an exception if you need to cancel your reservation within 30 days before your arrival date in the event of the following situations:

1. The Swiss border or the border of your country of residence is closed for entry and/or exit due to COVID-19 restrictions.

2. The Swiss Government issued a mandatory quarantine requirement upon arrival in Zermatt

3. The Government of your country of residence issued a mandatory quarantine requirement upon return and you are unable to adhere to these requirements due to work commitments

4. The ski lifts in Zermatt ski area have to close down due to new COVID-19 restrictions, only valid until 24.4.2021.

In any of these situations we are able to organise a credit for your next stay with Zermatt Holidays or a full refund of your rental fee. In referral to point 3, we require a statement from your employer that it is impossible for you to follow the quarantine requirement due to work commitments.

Please note that these options are only available if the COVID-19 situation at time of your booking have changed prior to your arrival.

Please note that you agree with the current Swiss and country of residence COVID-19 restrictions at time of your booking. 

When you are cancelling your reservation within 30 days before your arrival date, due to personal reasons, we are unable to organise a cancellation without any costs. We advise our guests to organise adequate travel insurance so you can reclaim these charges under the terms of your insurance policy. Zermatt Holidays can provide a travel insurance and the necessary documents for your insurance upon request.

If Zermatt Holidays is able to resale your rented apartment, we will organise an adequate credit or refund to you.

If cancelling your reservation with Zermatt Holidays is unavoidable, we encourage you to reschedule your booking and support Zermatt Holidays in this situation.

Cancellation by us: In all cases we reserve the right to cancel your holidays for the dates you have reserved. This is extremely unlikely, but should this event occur you will be fully refunded. If you fail to pay the balance of the booking fee or other costs before the due dates, we reserve the right to cancel your reservation with no refund to you.

Your Responsibilities: As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group, whether such services are requested before, during or after your holiday. It is your responsibility to ensure each member of your group carries adequate winter sports insurance. Please treat the chalet and all the property with care and respect. We will be entitled to recover the cost of any damage caused by any member of your group before departure from the chalet. Please ensure that your insurance policy covers accidental damage to the chalet and its contents. Behavior deemed unacceptable by us will result in the termination of your holiday.and you shall have no right to a refund for your holiday or any expenses incurred as a result of the termination. It is your responsibility to provide written details of any allergies or intolerance suffered by any member of your group. All our apartments are non smoking, pets are only allowed on request.

Our Responsibilities: We accept responsibility for ensuring that the holiday which you book with us is supplied materially as described on our website. We accept liability for any loss you may suffer if your holiday is not materially as described, we will pay you appropriate compensation (limited to a maximum of the invoiced cost of your holiday) for such loss.

Price Guarantee: Once your holiday has been booked, its price will be fixed, in spite of any currency fluctuations. However, we reserve the right to amend our tariffs at any time before you make your reservation.

Health, Passports & Visas: It is your responsibility to ensure that documents are in proper order before you travel. Please be aware that the length of time it takes to obtain visas can vary, so we recommend you contact the appropriate Consulate at your earliest convenience.

Any Problems: If you are unhappy with any aspect of your holiday, you must address your complaint immediately to the Company. In the unlikely event that your problem cannot be resolved locally, you must inform us in writing of your complaint within 28 days of your return date so that any rights to compensation can be examined.

End of Week Payments: Upon request, we will make purchases on your behalf both before and during your holiday. To enable us to do so, credit card details will be held as a guarantee. Please note that any such purchases must be settled in full prior to your departure from the apartment.

Skiing/Wintersports: It is the responsibility of you and your group to judge the suitability of each area in which you ski. If you or any member of your group ski in a location on the recommendation of or are accompanied by any representative of Zermatt Holidays, we will not be liable for any injuries howsoever caused.

Apartment Facilities: Guests use the Jacuzzi, Sauna & Hammam and any facilities at their own risk and we can accept no responsibility for accidents/ injuries whilst using the facilities. Children must be supervised whilst using the apartment and apartment building facilities including, but not limited to, the Jacuzzi, Sauna and Hammam.

General: Headings within these booking conditions are for reference purposes only and all images/ floor plans are intended to give a general impression only. These booking conditions and any matters arising from them are subject to and governed by Swiss law and the exclusive jurisdiction of the Swiss courts. To the best of our knowledge all details were accurate at the time of going to print.

Click here if you would like to receive our newsletter…