Covid-19 information

(for the current information from Kanton Wallis, please scroll down. Updated 14.04.2021)


Zermatt, 14.04.2021

Dear guest,

In response to COVID-19, we would like to inform you that we have adjusted our cancellation policy to assure you that you are able to change your mind closer to your arrival date. This allows you to secure your holidays now for the best rate.

We have organised all necessary measures to ensure that your stay with us will be pleasant and safe. In the summer of 2020 Zermatt Holidays received a ‘’Clean & Safe’’ label, this means that we have committed ourselves to protecting our guests and staff against the coronavirus where possible. All staff members are following the safety rules and guidelines as issued by the Swiss Government and we encourage our guests to do the same when they are spending their holidays with us.

The following cancellation policy applies for all bookings taking place between 9 October 2020 and 31 October 2021:

Days before arrival:                            % of full booking price refunded:
More than 30 days                             100%
30-14 days                                           50%
14-0 days                                               0%

We are aware that the current COVID-19 situation can change rapidly, therefore we are making an exception if you need to cancel your reservation within 30 days before your arrival date in the event of the following situations:

1. The Swiss border or the border of your country of residence is closed for entry and/or exit due to COVID-19 restrictions.

2. The Swiss Government issued a mandatory quarantine requirement upon arrival in Zermatt

3. The Government of your country of residence issued a mandatory quarantine requirement upon return and you are unable to adhere to these requirements due to work commitments

4. The ski lifts in Zermatt ski area have to close down due to new COVID-19 restrictions, only valid until 24.4.2021.

In any of these situations we are able to organise a credit for your next stay with Zermatt Holidays or a full refund of your rental fee. In referral to point 3, we require a statement from your employer that it is impossible for you to follow the quarantine requirement due to work commitments.

Please note that these options are only available if the COVID-19 situation at time of your booking has changed prior to your arrival.

Please note that you agree with the current Swiss and country of residence COVID-19 restrictions at time of your booking. 

When you are cancelling your reservation within 30 days before your arrival date, due to personal reasons, we are unable to organise a cancellation without any costs. We advise our guests to organise adequate travel insurance so you can reclaim these charges under the terms of your insurance policy. Zermatt Holidays can provide a travel insurance and the necessary documents for your insurance upon request.

If Zermatt Holidays is able to resale your rented apartment, we will organise an adequate credit or refund to you.

If cancelling your reservation with Zermatt Holidays is unavoidable, we encourage you to reschedule your booking and support Zermatt Holidays in this situation.

Please contact us by email or telephone if you have any questions or remarks regarding our cancellation policy or safety measures, nothing is too much trouble for us.

We are looking forward to welcoming you back to our lovely mountains, so you enjoy the nature in and around Zermatt!

Best regards from the Matterhorn Village,


Your Zermatt Holidays Team


Press release Federal Council - 14.04.2021

Coronavirus: Next phase of reopening on 19 April

Bern, 14.04.2021 - The Federal Council is continuing its strategy of taking cautious, gradual steps towards reopening. At its meeting on 14 April, it decided on further reopening measures. From Monday, 19 April, it will again be possible to hold events with audiences and spectators subject to restrictions, for example at sports stadiums, cinemas, theatres and concert venues. Indoor sports and cultural activities will also be allowed, as well as certain matches and competitions. Restaurants will be able to reopen outside seating areas. Although the situation remains precarious, the Federal Council deems the risk associated with these reopening steps to be acceptable. It is possible to wear a mask and maintain social distancing in all of the activities that are once again to be permitted, indeed, barring a few exceptions, it is a requirement. Furthermore, good progress is being made with the vaccination of at-risk groups, and testing schemes are continually being expanded.

The epidemiological situation remains precarious and has continued to deteriorate in recent weeks. Four of the five indicators for reopening are not currently being met. It is also not yet clear whether gatherings of family and friends over the Easter period have brought an increase in infections.

Conditions met for moderate steps towards reopening

The Federal Council nevertheless considers that moderate steps towards reopening are acceptable. Hospital admissions are rising relatively slowly in view of the number of cases of infection, and good progress is being made in vaccinating at-risk groups: almost 50 per cent of those over 80 and around 30 per cent of 70-79-year-olds have been fully vaccinated. Furthermore, the situation in intensive care units is relatively stable.

In its assessment, the Federal Council also took into account the social and economic impact of the measures, especially on young people. The steps announced today largely correspond to the proposals for a second phase of reopening sent out for consultation in mid-March, but which were only implemented in small part. With a few exceptions, activities with a moderate risk are allowed provided it is possible to wear masks and comply with social distancing rules.

Steps to reopen with calculated risk

The Federal Council is aware of the risks of reopening. If hospital admissions rise, this is now more likely to affect younger people. Today, more than half of those hospitalised are under 65 years of age. There is a risk that the easing of measures will have to be reversed depending on how the situation in the hospitals develops. The Federal Council therefore appeals to the public to continue to exercise caution, especially those in high-risk groups who will be fully vaccinated in the next few weeks and thus well protected against infection and severe illness.

Restaurant outside seating areas to reopen

Restaurants and bars will be able to reopen their outside seating areas from 19 April. Customers must be seated and masks may only be removed to consume food and drink. A maximum of four people will be allowed per table and each person’s contact details must be recorded. Tables must be 1.5 metres apart or have a screen placed between them. Clubs and discos remain closed. Given that many restaurants and bars will still not be able to cover their costs despite these steps, economic support for the hospitality sector will continue as before.

Publicly accessible facilities and businesses

Publicly accessible leisure and recreation facilities will also be allowed to reopen under similar conditions to shops and museums. This means that all areas of zoos and botanical gardens can open. Masks must always be worn in indoor areas and distancing rules respected. However, indoor areas of spa facilities and swimming pools will remain closed.

Events with spectators: outdoors with 100 people, indoors with 50 people

Events with spectators or audiences will once again be allowed. The maximum number of visitors will be limited to 100 people at outdoor venues – such as at football matches or open-air concerts – and 50 people indoors – such as at cinemas, theatres and concerts. Furthermore, attendance will be limited to a third of the venue’s maximum capacity. There will be a seating requirement and masks must be worn at all times. A distance of 1.5 metres must be maintained between visitors at all times, or a seat left free. Food and drink will not be allowed and there should be no intervals.

Other events: no more than 15 people

Other events involving up to 15 people will also be permitted in addition to the private gatherings and sporting and cultural activities already allowed. These include guided tours at museums, club gatherings or other leisure and recreational events. Mask-wearing and social distancing rules still apply.

Sporting and cultural activities for adults involving up to 15 people

The restrictions regarding recreational sporting and cultural activities for adults are also to be eased for individuals or groups involving up to 15 people. Competitions and matches will also permitted under these conditions. Outdoors a mask must be worn or the required distance of 1.5 metres respected. Indoors it will be necessary both to wear a mask and respect distancing rules. Exceptions will be made for activities where it is not possible to wear a mask, such as during endurance training in fitness centres, or when singing in a choir. In these exceptional cases, stricter distancing rules apply.

Sports involving physical contact are still not permitted indoors, and are only permitted outdoors if masks are worn. It is still recommended that sporting and cultural activities take place outdoors and that participants get themselves tested before taking part in sporting and cultural activities.

Press release Federal Council - 17.02.2021

Press release Federal Council - 13.01.2021

Press release VS-COVID- 22.12.2020, only in German, please use the link below:

 Press release VS-COVID-19 18.12.2020, only in German, please use the link below:


Click here if you would like to receive our newsletter…