Here you will find an updated cancellation policy, as well as our guidlines for traveling to Zermatt, Switzerland in Winter 2021/2022. To find our guidelines scroll down below.
In response to COVID-19, we would like to inform you that we have adjusted our cancellation policy to assure you that you are able to change your mind closer to your arrival date. This allows you to secure your holidays now for the best rate.
We have organised all necessary measures to ensure that your stay with us will be pleasant and safe. In the summer of 2020 Zermatt Holidays received a ‘’Clean & Safe’’ label, this means that we have committed ourselves to protecting our guests and staff against the coronavirus where possible. All staff members are following the safety rules and guidelines as issued by the Swiss Government and we encourage our guests to do the same when they are spending their holidays with us.
The following cancellation policy applies for all bookings taking place between 9 October 2020 and 31 October 2022:
Days before arrival: % of full booking price refunded:
More than 30 days 100%
30-14 days 50%
14-0 days 0%
We are aware that the current COVID-19 situation can change rapidly, therefore we are making an exception if you need to cancel your reservation within 30 days before your arrival date in the event of the following situations:
1. The Swiss border or the border of your country of residence is closed for entry and/or exit due to COVID-19 restrictions.
2. The Swiss Government issued a mandatory quarantine requirement upon arrival in Zermatt
3. The Government of your country of residence issued a mandatory quarantine requirement upon return and you are unable to adhere to these requirements due to work commitments
4. The ski lifts in Zermatt ski area have to close down due to new COVID-19 restrictions, only valid until 24.4.2022.
5. The Swiss Government is not allowing access to public areas and restaurants with a COVID-19 test and you are medically not able to receive the COVID-19 vaccination. Proof of your medical doctor required!
In any of these situations we are able to organise a credit for your next stay with Zermatt Holidays or a full refund of your rental fee. In referral to point 3, we require a statement from your employer that it is impossible for you to follow the quarantine requirement due to work commitments.
Please note that these options are only available if the COVID-19 situation at time of your booking has changed prior to your arrival.
Please note that you agree with the current Swiss and country of residence COVID-19 restrictions at time of your booking.
Please note that you do not require a COVID-19 QR-Code for our Chalets and Apartments (except for our properties with wellness access).
When you are cancelling your reservation within 30 days before your arrival date, due to personal reasons, we are unable to organise a cancellation without any costs. We advise our guests to organise adequate travel insurance so you can reclaim these charges under the terms of your insurance policy. Zermatt Holidays can provide a travel insurance and the necessary documents for your insurance upon request.
If Zermatt Holidays is able to resale your rented apartment, we will organise an adequate credit or refund to you.
If cancelling your reservation with Zermatt Holidays is unavoidable, we encourage you to reschedule your booking and support Zermatt Holidays in this situation.
Please contact us by email or telephone if you have any questions or remarks regarding our cancellation policy or safety measures, nothing is too much trouble for us.
We are looking forward to welcoming you back to our lovely mountains, so you enjoy the nature in and around Zermatt!
Best regards from the Matterhorn Village,
Your Zermatt Holidays Team
Corona Guidelines updated March – Updated 01.03.2022
Switzerland lifted most of its corona restrictions. We are happy to announce, that live is going back to normal as the health system in Switzerland is continuously less burdened by hospitalizations due to COVID-19
For people, access to the indoor areas of restaurants, bars and clubs where people consume food and drinks on the premises is permitted without proof of vaccination.
Locations can, if they choose to, restrict entrance further and require a proof of vaccination. We don't know of a case, where this is practiced.
Open without restrictions.
Open without restrictions.
Masks must be worn in public transportation. The Skilifts do count as public transportation so you need to wear a mask while you are in a gondola.
Currently you do not have to fill out an entry form for entry to Switzerland.
It is the list of countries with a variant of concern that determines whether you have to complete an entry form. Since there are currently no countries or areas on this list, until further notice people arriving can enter Switzerland without an entry form.
Since no countries or areas with a variant of concern are listed, there is currently no quarantine requirement for people entering Switzerland.
We do not guarantee the above information (01.03.2022), it is also best to check with the Swiss authorities before your arrival in Switzerland and Zermatt: https://www.bag.admin.ch/bag/de/home.html or the Canton of Valais: https://www.vs.ch/de/web/coronavirus/.
We hope you found all the information that you need for your next stay with Zermatt Holidays.
We are looking forward to welcoming you to Zermatt.
Your Zermatt Holidays Team
© 1999 - 2022 Zermatt Holidays.