Covid-19 information, Zermatt Holidays


Here you will find an updated cancellation policy, as well as our guidlines for traveling to Zermatt, Switzerland in Winter 2021/2022. To find our guidelines scroll down below.


Zermatt, 07.01.2022

Dear guest,

In response to COVID-19, we would like to inform you that we have adjusted our cancellation policy to assure you that you are able to change your mind closer to your arrival date. This allows you to secure your holidays now for the best rate.

We have organised all necessary measures to ensure that your stay with us will be pleasant and safe. In the summer of 2020 Zermatt Holidays received a ‘’Clean & Safe’’ label, this means that we have committed ourselves to protecting our guests and staff against the coronavirus where possible. All staff members are following the safety rules and guidelines as issued by the Swiss Government and we encourage our guests to do the same when they are spending their holidays with us.

The following cancellation policy applies for all bookings taking place between 9 October 2020 and 31 October 2022:

Days before arrival:                            % of full booking price refunded:
More than 30 days                             100%
30-14 days                                           50%
14-0 days                                               0%

We are aware that the current COVID-19 situation can change rapidly, therefore we are making an exception if you need to cancel your reservation within 30 days before your arrival date in the event of the following situations:

1. The Swiss border or the border of your country of residence is closed for entry and/or exit due to COVID-19 restrictions.

2. The Swiss Government issued a mandatory quarantine requirement upon arrival in Zermatt

3. The Government of your country of residence issued a mandatory quarantine requirement upon return and you are unable to adhere to these requirements due to work commitments

4. The ski lifts in Zermatt ski area have to close down due to new COVID-19 restrictions, only valid until 24.4.2022.

5. The Swiss Government is not allowing access to public areas and restaurants with a COVID-19 test and you are medically not able to receive the COVID-19 vaccination. Proof of your medical doctor required!

In any of these situations we are able to organise a credit for your next stay with Zermatt Holidays or a full refund of your rental fee. In referral to point 3, we require a statement from your employer that it is impossible for you to follow the quarantine requirement due to work commitments.

Please note that these options are only available if the COVID-19 situation at time of your booking has changed prior to your arrival.

Please note that you agree with the current Swiss and country of residence COVID-19 restrictions at time of your booking. 

Please note that you do not require a COVID-19 QR-Code for our Chalets and Apartments (except for our properties with wellness access).

When you are cancelling your reservation within 30 days before your arrival date, due to personal reasons, we are unable to organise a cancellation without any costs. We advise our guests to organise adequate travel insurance so you can reclaim these charges under the terms of your insurance policy. Zermatt Holidays can provide a travel insurance and the necessary documents for your insurance upon request.

If Zermatt Holidays is able to resale your rented apartment, we will organise an adequate credit or refund to you.

If cancelling your reservation with Zermatt Holidays is unavoidable, we encourage you to reschedule your booking and support Zermatt Holidays in this situation.

Please contact us by email or telephone if you have any questions or remarks regarding our cancellation policy or safety measures, nothing is too much trouble for us.

We are looking forward to welcoming you back to our lovely mountains, so you enjoy the nature in and around Zermatt!

Best regards from the Matterhorn Village,


Your Zermatt Holidays Team


Current COVID-19 situation in Switzerland:


Covid-19 Guideline for Zermatt


Corona Guidelines updated Dezember – Date 17.12.2021

In this article you will find all information about the measures and restrictions due to Covid-19 in Zermatt and Switzerland. We have adapted our cancellation conditions due to the current situation, you can find it here.

Restaurants, bars and clubs 

For people aged 16 and over, access to the indoor areas of restaurants, bars and clubs where people consume food and drinks on the premises must be restricted to who are vaccinated or recovered (2G).. Operators must also ensure the premises are aired properly.


In restaurants, bars and clubs that limit access to 2G+ (vaccinated/recovered within last 4 months or vaccinated/recovered with negative test), neither the requirement to be seated nor the requirement to wear a mask applies to guests.


For outdoor areas, operators are free to decide whether they wish to impose access restrictions or not. If an operator does not restrict access to outdoor areas, either the requisite distance of 1.5 m must be maintained between guest groups or a barrier must be installed.


Nightclubs and dance venues

The following applies to nightclubs and dance venues: Events where guests dance are only possible if admission is limited to vaccinated or recovered people who also have a certificate for a negative test result (2G+). Guests’ contact details must also be collected.


Cultural, sports and recreational facilities

If visitors are not confined to outdoor areas, access for people aged 16 and over must be restricted to vaccinated or recovered people (2G).

This applies to the following, among others:

  • museums
  • concerts
  • theatres
  • cinemas
  • libraries (it is still possible to collect ordered/reserved books without a certificate)
  • fitness centres
  • zoos (if visitors can move between indoor and outdoor areas)

Basically masks must be worn in indoor areas.

Facilities have the option of restricting access to those with a vaccination or recovery certificate and thus dispense with the requirement to wear a mask in indoor areas, e.g. indoor swimming pools, water parks and thermal baths.



Masks must be worn in publicly accessible indoor spaces, for example in shops or in enclosed areas of public vehicles. Further details can be found on the Masks page. The general rule of thumb applies: Always wear a mask indoors when you are away from home and you are unable to maintain social distancing of 1.5 metres from other people at all times.

No special type of mask is required.



The entry form can be filled out starting 48 hours before entry.

Traveling to Zermatt, Switzerland Vaccinated or recovered?


Entry into Switzerland


All people coming to Zermatt from abroad and thus entering Switzerland need an entry form. Regardless of whether they are vaccinated, from which country they enter or with which means of transport. 

The entry form can be generated at the website: , you will receive a QR Code.

With application Travelcheck by the Swiss authorities you can check the entry clarifications more easily:


Not vaccinated and not recovered?


People who have not been vaccinated and have not recovered during the last 6 months must, in addition to the entry form, also be tested in order to enter Switzerland and later come to Zermatt. You have to get tested at these two points of time:


Entry: One can enter with a PCR test (not older than 72h) or with a rapid antigen test (not older than 48h). Besides the test you also need an entry form.


4 to 7 days after entry: another PCR or antigen test must be performed and reported within 2 days. The contacts for this can be found here: Entering Switzerland (

Contacts of the cantonal authorities. For your stay in Zermatt, it is best to contact the canton of Valais:


If you stay less than 4 days in Switzerland you do not need a second test. Also all those who are younger than 16 years are excluded from the first and second test obligation.


Which vaccines entitle me to enter Zermatt, Switzerland?


You can enter Switzerland and Zermatt if you have been vaccinated with one of the following vaccines:


  • Moderna
  • Janssen / Johnson and Johnson
  • AstraZeneca
  • Pfizer / Biontech
  • Sinopharm / BIBP
  • Sinovac (CoronaVac)


It must be possible to prove your vaccination with a certificate.

The certificate must show the vaccine used in addition to the first name, last name and date of birth.


We do not guarantee the above information (07.01.2022), it is also best to check with the Swiss authorities before your arrival in Switzerland and Zermatt: 

or the Canton of Valais:


We hope you found all the Informations that you need for your next stay with Zermatt Holidays. 

We are looking forward to host you this winter.


Your Zermatt Holidays Team


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